Inbound email management
Your inbound email deserves more than a shared Gmail.
ReplyHey gives every inbound email an AI-drafted reply, routes it to the right person, and keeps your whole team in a single workspace — with no threads falling through the cracks.
What ReplyHey does for inbound email
Triage, draft, route — before your team has opened their client.
One inbox, not 12 forwarding chains
Pipe your inbound address into ReplyHey. Every email lands in a shared workspace your whole team can see — with context, history, and an AI draft ready to go.
Route by intent, not by whoever's online
Sales enquiries to the sales queue. Support questions to support. Technical requests to engineering. Smart routing without the admin.
Review before you send, or let it fly
Your team reviews AI-drafted replies and edits as needed — or you configure auto-send for categories you trust fully. Full control at every step.
The workflow
From inbound email to handled thread — in seconds.
Forward your info@, hello@, or any inbound address to ReplyHey. All emails land in one shared workspace — no more hunting through personal inboxes for that one email a colleague was supposed to handle.
Your knowledge base — docs, FAQs, service descriptions — grounds every draft. The AI reads the email, understands the request, and writes a reply that sounds like your team, not a template.
One click to approve, or a few keystrokes to edit. Your team sends replies in seconds, not minutes — because the hard work is already done.
Thread history, routing rules, and team assignments mean nothing slips through. Every email is triaged, assigned, and tracked from first touch to close.